Shipping policy

Shipping Policy

Thank you for shopping with Photo24. This Shipping Policy outlines our shipping procedures and important information regarding the delivery of your purchases.

1. Order Processing

  • All orders are processed within 24 hours.
  • Orders are not shipped or delivered on weekends or holidays.

2. Shipping Rates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer express shipping services.

3. Shipment Confirmation and Order Tracking

  • You will receive a shipment confirmation email with tracking information once your order has been shipped.
  • Tracking information allows you to monitor the status of your delivery.

4. Shipping Locations

  • We currently ship to addresses within South Africa.
  • For international shipping inquiries, please contact us at sales@photo24.co.za.

5. Delivery Time

  • Delivery times vary depending on the shipping method selected and your location.
  • Estimated delivery times are provided at checkout.

6. Delivery Delays

  • Photo24 is not liable for any delays in delivery caused by unforeseen circumstances, such as weather, carrier delays, or other events beyond our control.
  • If you have concerns about your delivery, please contact the carrier directly.

7. Shipping Restrictions

  • Some products may have shipping restrictions based on size, weight, or destination.
  • We reserve the right to decline shipping certain products to specific locations.

8. Shipping Address Accuracy

  • Please ensure your shipping address is accurate and complete to avoid delays or additional charges.
  • We are not responsible for orders delivered to incorrect addresses provided by the customer.

9. Lost or Damaged Shipments

  • In the event of lost or damaged shipments, please contact us immediately to initiate an investigation with the carrier.
  • We will work with you to resolve the issue and facilitate a replacement or refund if necessary.

10. Contact Information

  • If you have any questions or concerns about our Shipping Policy, please contact us at sales@photo24.co.za