Warranty Policy

Warranty Policy

1. Warranty Coverage

At PHOTO 24, we stand behind the quality of our products. All products sold on photo24.co.za come with the following warranties:

Jenova Tripods: 6-year warranty. In the unlikely event of a failure, tripods are repaired within 10 working days.
Jenova Camera Bags: 2-year warranty. Products will be replaced (not repaired) in the event of zip or stitching failure.
K&F Concept: 2-year warranty on all products.
All other products: 1-year warranty.

2. Terms of Warranties

The warranty period starts from the date of purchase as indicated on the purchase order or invoice.
Keep the purchase order or invoice as proof of purchase; we require this for warranty claims.
We strive to repair or replace products free of charge. However, abuse or misuse voids the warranty.

3. Warranty Claim Process

In the event of a product failure covered under warranty, please follow these steps:

Contact Us: Reach out to us promptly to initiate a warranty claim.
Send the Product: We will provide instructions for sending the product to our warehouse for evaluation and repair.
Repair or Replacement: Repairs will be completed within 15 working days. If repair is not feasible within this timeframe, we will replace the product with a new one.

4. How to Request a Repair

To request a repair or initiate a warranty claim, please contact our customer service team on e-mail at sales@photo24.co.za.

Additional Notes

Our warranties cover manufacturing defects and faults under normal use.
Damage caused by accidents, misuse, or unauthorised repairs is not covered.
The warranty does not cover consumable items or accessories unless specifically stated.

Contact Us

If you have any questions about our warranties or need assistance with a claim, please contact us at sales@photo24.co.za.